Refund policy

Last updated: November 4, 2026

Returns

We accept returns on unopened and unused products within 14 days of purchase. Items must be in their original packaging and condition. Opened or used products are not eligible for return.

How to start a return

To start a return, please contact us at contact@verolineage.com before sending anything back. Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To start a return, inquire about a return, or report damaged items, please contact us at contact@verolineage.com.